Job title: SERVICE ADVISOR
Contract type: Permanent
Percentage: 100%
Location: Kuwait
Employer: Al Babtain Group
Reference: AB00535
Closing date: ASAP
SERVICE ADVISOR
Interact with customers directly to listen and handle their complains and accordingly with other service departments staff to gain and retain satisfaction.
RESPONSIBILITY:
1) Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request .
2) Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
3) Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
4) Inform customer about any additional work and obtain his approval if any needed.
5) Contact customer to inform about completing the repair work and vehicle readiness for receipt.
6) Ensure of satisfying the customer by doing required repairs regarding to customer required.
7) Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC. etc) available / working properly at the beginning of his shift on daily basis.
8) Prepare all daily reports required related to repairs orders .
EXPERIENCE:
3+ years in similar field
QUALIFICATION:
Diploma in Automobile engineering or similar
KNOWLEDGE & SKILLS:
Customer Focus
Active Listening
Good English communication skills, knowledge on Arabic will be added advantage
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