Job title: Technical Support Advisors

Contract type: Permanent

Percentage: 100%

Location: Barcelona

Closing date: 30-03-2012

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Norwegian L1 Technical Support Advisors for BARCELONA, Spain

In line with SELLBYTEL Group Technical Support and Service project, we are currently recruiting Norwegian L1 Technical Support Advisors to be part of an exciting team in Barcelona, working for the leader in the technological sector (computers, phones, MP3, tablets, entertainment).

Our Service will be responsible for resolving Customer´s technical requests, when possible, in a single telephone call using customer´s troubleshooting protocols:

- Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log
call details onto case management systems and provide response and resolution to the customer.

- Maintain knowledge and expertise associated with applications specific to Users.

- Proactively update customers with status and resolution progress.

- Monitor / progress all open queries in queue.

- Escalate potential service issues to appropriate level.

We offer:
-Full time position: Rotative Shift Monday-Saturday 8 to 20 hrs. (39 hrs a week, 5 days a week in any
case).

- Salary: 1.300 € gross/month (fixed) + bonus based on performance: up to 160€ gross/month

- Extensive training on market leading products, personal development programs and mentoring to fully
develop skills.

- Good career prospects in a reputable company which rewards serious and hard workers.

- Free Spanish/Catalan classes.

We require:
- English compulsory at a conversational level (initial training will be held in this language).

- Norwegian at native level.

- Excellent customer care skills.

- Advanced user knowledge of IT environment: Knowledge on MAC environment will be definitively a
plus.

- Adequate professional experience (dealing with clients, especially over the phone and/or providing
technical support).

- Active listening and identification of sales potential.

- Responsible and independent work habit.

- Good communication and team skills, flexibility and stress resistance.

For further information and a job description please contact

scandinavianpersonnel.com