Job title: Support Advisors

Contract type: Permanent

Percentage: 100%

Location: Barcelona

Reference: SP.EPS

Closing date: 20-04-2013

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Norwegian Customer Product Support Advisors Barcelona

SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 5.500 employees at 38 locations in Germany, France, Spain, Scotland, Poland, Czech Republic, Russia and Tunisia. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce. We are a dynamic company in constant growth. Please find more about us on our corporate website www.SELLBYTEL.com

Main Tasks

§ First Level technical support of Epson products (printer, scanner, digital camera, data- and
video-projectors) for consumers and business customers
§ Presales support and handling of enquiries from sales platform
§ Reseller support
§ Up-selling of consumables, extended warranties and accessories, both from converting
inbound calls into a sale and through follow-up calls of a selected customer base
§ Sales of extended warranties and repair services

Technical qualifications:
§ Profound knowledge of Windows OS
§ Knowledge of Macintosh OS
§ Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants
§ Basic knowledge of network principles and structure
§ Profound knowledge of hardware components
§ Very good understanding of technical issues
§ Experience in hardware support, preferentially by phone or E-mail
§ Preferentially strong technical background or technical formation
§ Experience in troubleshooting guidelines
§Preferentially sales background or experience in an up sales environment
§ Strong sales focus

Personal skills:
§ Team player
§ Willingness to learn and apply new technologies
§ Strong analytical skills with demonstrated problem solving ability desired
§ Ability to operate in high pressure situations
§ skills in at least one European language (written and oral)
§ Excellent comprehension skills in English, preferably excellent oral and written skills
§ Good skills in at least one other European language (oral preferentially also written)
§ Strong ability in communication
§ Strong sales focus and ability
§ Excellent communication skill / strong communicator
§ Service orientation

We offer:
§ Salary: 16.000-18.000€ gross/year
§ Opportunity to join an international team
§ Free Spanish/Catalan Certified lessons
§ Location: Barcelona Centre

For further information and a job description please contact

scandinavianpersonnel.com