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Job title: AR Collection Clerk

Contract type: Permanent

Percentage: Full-Time

Location: Kraków

Employer: Electrolux Group

Reference: req4028

Closing date: 13-05-2016

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AR Collection Clerk with German

The main responsibility of this role is delivering high level of customer service in Collection activities for Germany: customer chasing, following on the customer's account, following and preparing daily reporting on business request.


Perform collection process for German entity: contact customers regarding overdue accounts and determine reasons for non-payment;
Delivering high level of customer service
Analyses of situation on customer accounts;
Following up on overdue accounts;
Participating in resolution of unclear payments;
Evaluating customer account and payment history ;
Supporting other team members in achieving team and individual goals;
Elaboration of reports (periodical and upon request);
Regularly communicate with GSSO manager;
Preparing process maps and desktop procedures, if needed.
Updating procedures.


University degree is desirable, preferably in Finance or related subject
1 year of working experience in customer service particularly in Collection area, Query and Dispute Management, Accounts Receivable would be an asset
Good understanding of SAP would be an asset
Working knowledge of Ms. Office package
Strong interpersonal and ability to communicate effectively both orally and in writing
Team orientated, Patient, Paying attention to details, Organised, Persistent, Disciplined,
Taking ownership and responsibility of outstanding issues and queries
Ability to form effective relationships with GSSO and Clients
Familiarity with credit and collection operations procedures
Efficient at working in fast paced environment and under stressful situations
Experience of working in a / within a multicultural, international environment
Excellent telephone manner
Competent and experienced in other AR activities would be an asset
Good knowledge of AR accounting principles, activities and processes would be an asset
Awareness of internal and external business environment

Fluent German (written and spoken),
Good command of English,
Other language would be an asset


is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances. Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 markets every year. In 2013 Electrolux had sales of $15.1 billion and 61,000 employees. For more information go to

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