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Job title: Customer Service Executive

Contract type: Permanent

Percentage: 100%

Location: Qatar

Employer: Jotun

Reference: 3416974956

Closing date: 15-05-2017

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Customer Service Executive

Jotun U.A.E. Ltd. started operations in 1975 and is currently the leading paint manufacturer in most market segments it operates in. Throughout our history, we have focused on providing our employees with learning & development opportunities and offering them meaningful and challenging work, guided by our four values of Care, Loyalty, Respect and Boldness. Jotun Qatar functions as branch office of Jotun U.A.E. Ltd. and is a key contributor to the overall sales of the company with sales turnover of USD 59 Millions a year. To support our ambition of growth and development, we are currently looking for an individual to take the position of Customer Service Executive who would be involved in all facets of customer support and order handling. This position will be based in Doha, Qatar and will report to the Assistant Manager - Customer Support Department.

Responsibility:

Actively handle Jotun customers Inquiries through e-mail, telephone or face to face on a timely and professional manner
Obtain and evaluate all relevant information to handle and respond promptly to customer inquiries
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution
Process customer orders accurately through use of Jotun's ERP system and following Jotun's pricing list to ensure on time delivery and customers satisfaction
Coordinate effectively with internal related departments for material processing and distribution to meet customer requirements
Co-operate with other team members by providing back-up support in the performance of job duties as required
Qualifications

Education level:
College / University, Bachelor's degree

Personal qualities:
Acts on own initiative, makes things happen and accepts responsibility for the results
Builds a useful network of contacts and relationships and utilizes it to achieve objectives
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

Qualifications:
Bachelor’s degree in any discipline
At least 2-3 years’ experience in customer support or as a client service representative
Ability to multi-task, prioritize, and manage time effectively
Competent in using Microsoft Office
Fluent in English
Local experience is preferable

Language:
English

We offer:
International working environment
Opportunities for professional and personal development
An international corporate culture founded on our four values; Loyalty, Care, Respect and Boldness.
Challenging assignments to meet the clients needs in a very competitive market.

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