Job title: Customer Service Manager
Contract type: Permanent
Percentage: Full time
Salary: £30000 - £35000
Location: West London
Closing date: Asap
A fantastic opportunity exists to join a UKs leading developer as a Customer Service Manager reporting to the Head of Customer Service.
The developer has a range of developments from high end flat schemes through to refurbishments and traditional housing.
You will be responsible for developing and owning good relations with Customers in London to ensure smooth progression of customer journey from contracts exchange through to occupation.
To co-ordinate intermediate and end of defect work with subcontractors, residents and clients' agents/customers
You will have ,relative experience in a similar role or knowledge/experience of the property market preferable. You will be highly personable with strong communication skills and a very organised approach. Responsibilities and Tasks
Managing, prioritising and logging calls for both intermediate and end of defect defects.
Providing first class service to our customers
Liaising with residents
Updating Management Database & spreadsheets
Assisting with incoming telephone queries
Assisting with general Admin requests
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